• A real people
  • With a pleasant demeanour, good voice
  • Well trained in the art of people management
  • Does everything that the receptionist in your own office can do……except make tea for you.
  • Is located at a different location but is part of your team.
  • Is in a call centre or in small team setup. The prime service ones are in small teams.
  • Makes sure that no call goes unanswered.
  • Can be a very good one and some are very poor, same as in any other service industry.