……………….except when it comes to someone answering the company’s phones?

Telephone answering is still a function that has not matured in the same way as document storage, typing, bookkeeping etc. Why? Why do many companies and professional firms still prefer to use outdated, inefficient and costly ways to answer their phones. For any other function or service, they would be the first to want to reduce cost, make processes smoother, less time consuming and quote the much overused term “Customer Service”