Why Now is the Right Time to Start Using a Call Answering Service for Your Estate Agency

Someone signing for a house

In the fiercely competitive and relentlessly busy world of property, first impressions are key. Throughout the week estate agents are inundated with calls regarding the purchasing, selling and renting of homes. Ensuring every one of these calls is answered promptly and professionally is vital to the success of a property business as even one unanswered call can mean a missed opportunity. 

The resurgence of the housing market over the last few months following lockdown has meant that many estate agents are now busier than ever trying to field enquiries about property sales and lettings, increasing the chances of a call being missed. In this article we will explain why, due to the current climate, now is the perfect time to start utilising our Call Answering for Estate Agents service to avoid this happening.


How COVID-19 has affected the housing market?

The impact of the COVID-19 pandemic has permeated through nearly every sector of society over the last six months, not least the housing sector. After almost grinding to a halt during the first few months of lockdown, the housing market has enjoyed somewhat of a resurgence over the summer months. Property website Rightmove recorded August 2021 as its busiest month in 10 years and Zoopla even claimed activity on its online portal was at the highest level in 5 years. 

A number of factors have led to the sudden increase in demand for the services of businesses such as estate agents.

In July the government announced that stamp duty would be cut on the first £500,000 of all property sales in England and Northern Ireland until April 2021. As this means buyers can save up to £15,000 on the purchase of a property there has consequently been a spike in the number of people looking to take advantage of this opportunity and buy a house before the deadline. 

There has also been a significant number of people looking to change the property they live in as perceptions of what people want from their living space has changed over the last 6 months. As most of us spent a prolonged period in our homes during lockdown and many of us face the possibility of having to work from home for the foreseeable future, space has become a valuable commodity. Many are desperate for a property with an outdoor area or space for a home office. In contrast, others, having spent so long in their houses, have decided that they have too much space and want to downsize to something more manageable.

It’s safe to say the cogs on the wheels of the housing market are once again turning. With the threat of another full lockdown on the horizon it wouldn’t be remiss to predict that the next few months are only going to get busier for businesses in the property sector. The competition between estate agents is going to increase so the customer service they provide will be more important than ever. Every inbound phone call will need to be made to count as it could be the difference between winning or losing a client. That is why now is the perfect time to start using our call answering service for estate agents.


What is Officefront’s Call Answering for Estate Agents service?

Our call answering service ultimately ensures that no call to your estate agents is missed. Even if you have an in-house receptionist it is likely there will be days when they are on holiday, moments when they will need to step away from their desk, or instances where there is a backlog of calls. With our bespoke service you will get the additional support and cover you need so you can have peace of mind every inbound call to your business is being answered. 

Officefront’s ‘Call Answering for Estate Agents’ service is unique as you get access to a team of receptionists who are not only focused on your business and customers, they are also well-versed in taking enquiries from existing tenants, landlords or property developers. They will apply the tone of voice and messaging that best reflects your estate agency, so every call will be an opportunity to boost your brand and raise your local profile. When a call comes in the team will pass on any messages or re-direct the call to the appropriate person within the business.

At Officefront we have been working alongside estate agents for many years, so we understand the demands of your business and how to support you in achieving your goals. We recognise that as the property sector recovers after a turbulent six months customer service has never been more important. That is why we want to be on hand to help your estate agents stand out from the competition. 


Interested in finding out more about our Call Answering for Estate Agents service? Please get in touch. We will create a bespoke and flexible quote that’s tailored precisely to your business needs and budget. Call us on 020 8906 6666 today.

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