The Telephone Answering Service Industry
Off-site telephone answering has existed for decades. The Americans used to call it a Message Service before the wonders of modern telephony allowed the old Message Centre to become like any switchboard.
This type of service is used by all businesses/professions, small & large. Really anyone that perceives the received call and the caller to be of great value.
Some cant afford to have 2 or 3 receptionists and some need more than the 2 or 3. So the most efficient and cost effective way is to hire a quality off-site switchboard service.
There are many, some big (Moneypenny etc) and some small and some inbetween. Some personal and some just large call centres.
So why choose one over the other?
Usually it is defined by what level of service is wanted for the client’s callers. Professional, personal, executive or just somewhere to take information, never to have to speak with the same caller again.
We at Officefront focus on the upper end of the market. Our receptionists work in teams of 3 or 4. They “own” their clients and build long term relationships. Our staff are long term, not transient; “Here today gone tomorrow”
Whilst we fully respect the likes of Moneypenny, they are a professional large company. We are much smaller and therefore much more personal; we are also much cheaper, which is also appreciated by our clients, some of whom have been with us since 2002.
Let us know what you are looking for and let our fabulous family of happy receptionists look after your telephone front end. No gimmicks, just lovely voices.