Never miss another customer call
Call answering service that captures every enquiry
Our UK-based virtual receptionists answer your calls professionally, so your team can stay focused on running the business.
From just £25/month • No long-term contracts • Fast setup
Never miss another customer call
Call answering service that captures every enquiry
Our UK-based virtual receptionists answer your calls professionally, so your team can stay focused on running the business.
From just £25/month • No long-term contracts • Fast setup
How our our telephone answering service works
What or customers say
Find out why small to medium businesses and enterprises across the UK and overseas have trusted us to handle their calls.
Free trial + simple, flexible pricing
Professional live call answering services from just £25/month with flexible packages designed around your business.
No complicated setup. No long-term commitments. Just reliable call handling when you need it most.
For Small Businesses & Startups
A flexible, cost-effective solution that grows with your business.-
From £25/month. No minimum spend.
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Pay only for what you use. No rounding up, no wasted minutes.
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3p per sec. ONLY whilst we are on the phone with the caller.
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Calls patched through to the right person or number, no onward charge.
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Fair, transparent pricing that keeps costs low.
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Every call answered by a real person.
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We capture all the details you need.
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Free email message delivery.
For Larger Companies & Law Firms
Ideal for multi-site and enterprise-level organisations.-
Get a free quote tailored to your needs.
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Advanced call routing to multiple departments, locations or teams.
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Professionally trained receptionists ensure consistent service.
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Real-time email summaries for seamless team communication.
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Cost-efficient call handling at scale.
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Detailed message capture and instant delivery.
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Every call answered by a real person.
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Scalable solution for higher call volumes.
Every missed call could be a lost customer
When customers can’t reach you, they often call the next business instead.
OfficeFront ensures every caller is answered quickly, professionally, and in your company name, helping you capture more enquiries without hiring additional in-house staff.
Whether you’re in meetings, on-site, or simply too busy to answer every call, we make sure opportunities never go unanswered.
Telephone Answering
Calls answered in your business name or patched, with messages taken and emailed instantly if you are unavailable – just like having your own receptionist.
Remote Switchboard
Personalised reception support to professionally handle your calls year-round and ensure every customer reaches the right department or team member.
Business Numbers
Each client is provided with a unique business phone number (London, UK regional or International) to which they can point their number or use as the main business number.
Dedicated Teams
Highly trained UK receptionists seamlessly embedded as part of your team, ensuring familiarity and continuity while maintaining your brand’s tone and values.
Experience you can rely on
Founded in 1999, OfficeFront has been providing top-quality phone answering services to hundreds of businesses of all sizes, offering a reliable and efficient solution.
With 25 years of experience, we are a market leader, and we pride ourselves on consistently delivering a top-rated call answering service that meets and exceeds our clients’ expectations.
Why so many businesses choose OfficeFront
Every call is answered by trained UK-based receptionists who represent your business professionally from the first hello.
Stop losing leads to voicemail, missed calls and busy periods.
Whether you need overflow cover, full-time call answering, or out-of-hours support, we adapt to your business needs.
Get started quickly with personalised phone answering service tailored to your business.
We've been a happy OfficeFront customer for years, and their service has consistently been excellent from the get-go. Our customers are always handled professionally and with the utmost respect, which is so important to us. I'm really grateful for their support and I intend using their services again for a second venture. Highly recommend!
We have used Officefront for many years. They provide an excellent, trustworthy, service at a fair price. It allows us to focus on what we do best, rather than spending time answering phones. We recommend them.
We've used Office Front for years now, as they're always provided a great service. They always answer the phone in a polite, friendly and professional manner. Keep up the good work. 👍👍
Ready to stop missing customer calls?
Book your free trial today!
We've been a happy OfficeFront customer for years, and their service has consistently been excellent from the get-go. Our customers are always handled professionally and with the utmost respect, which is so important to us. I'm really grateful for their support and I intend using their services again for a second venture. Highly recommend!
We have used Officefront for many years. They provide an excellent, trustworthy, service at a fair price. It allows us to focus on what we do best, rather than spending time answering phones. We recommend them.
We've used Office Front for years now, as they're always provided a great service. They always answer the phone in a polite, friendly and professional manner. Keep up the good work. 👍👍
Business resources
Explore our blog section for expert insights, practical guides, and industry tips to help you streamline operations, enhance customer service, and grow your business with professional call answering services.
FAQs
What is a telephone answering service?
A telephone answering service is a professional reception service that answers your business calls when you're unavailable or too busy to answer yourself.
Rather than callers reaching voicemail, they speak to a real receptionist who answers in your company name, takes messages, transfers urgent calls or follows your specific instructions.
To your customers, it feels exactly like they're speaking to your own in-house receptionist.
How does OfficeFront's call answering service work?
Getting started is simple and we offer free trials to help you decide.
Once your account is set up, you divert your business calls to OfficeFront whenever you need us - whether that's all day, during busy periods or only when you can't answer.
Our trained UK-based receptionists answer using your company name, follow your personalised call handling instructions and deal with every caller professionally.
After each call, we immediately send you the message by email, and we can also transfer urgent calls directly to you if required.
The whole process is designed to feel seamless for both you and your customers.
Will my callers know they're speaking to an answering service?
No.
Our receptionists answer as though they're part of your business, using your company name and preferred greeting.
We learn your call handling instructions so conversations feel natural and professional, helping create a positive first impression for every caller.
Most callers simply assume they're speaking to your own receptionist.
Which types of businesses use your service?
We work with businesses across a wide range of industries, including:
- Solicitors
- Accountants
- Estate agents
- IT companies
- Property management companies
- Healthcare providers
- Tradespeople
- Consultants
- Marketing agencies
- Small businesses and growing SMEs
If your business receives customer phone calls, a telephone answering service can help ensure every enquiry is answered professionally.
Do I need to sign a long-term contract?
No.
We believe in flexible services rather than lengthy contracts.
You can choose a plan that suits your business without being tied into long-term commitments.
How much does a telephone answering service cost?
Our telephone answering services start from just £25 per month + VAT, making professional call handling accessible for businesses of all sizes.
The final cost depends on your expected call volumes and the level of support you require.
We'll always recommend the most suitable option based on your business rather than selling services you don't need.
Why choose OfficeFront?
Since 1999, OfficeFront has been helping businesses across the UK provide a professional telephone answering service without the cost of employing an in-house receptionist.
Our friendly UK-based receptionists answer every call in your company name, follow your instructions and represent your business as if they were part of your own team.
Whether you need occasional overflow support, holiday cover or a fully managed virtual reception, we're here to help ensure you never miss another important call.
Do you offer a free trial?
Yes.
We offer a free trial so you can experience our telephone answering service before making a commitment.
It's a great opportunity to hear how our UK-based receptionists answer calls in your company name, see how messages are delivered and discover how seamlessly we can become an extension of your business.
During your trial, you'll experience the same professional service our clients receive every day, giving you complete confidence that your customers will always receive a friendly, professional first impression.
If you'd like to arrange your free trial or find out more about how it works, simply get in touch with our team and we'll be happy to help you get started.