• Answer normal calls.
  • Patch calls to persons or departments asked for
  • Take messages if the person called is not available
  • Capture data
  • Pacify irate or vulnerable callers
  • Help in cases where the caller has urgent communication whilst the VR’s client is on the move
  • Filter out unwanted calls
  • Give directions to the client’s premises
  • Convey the impression that a professional business is being called
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