Our Services
Telephone Answering Service & Call Handling
A telephone answering service is an ideal option for many businesses in this era of instant communication. Professional businesses need to be available; in this day and age you can't afford to miss calls at anytime.Our virtual office telephone answering service gives you peace of mind that not only will all of your calls be dealt with professionally and efficiently, but we will also enhance the image of your business and help you avoid the cost of employing an in-house receptionist. We essentially act as your virtual receptionist.
What else can you help me with?
officefront enables you to outsource your switchboard and provides you with your own virtual receptionists via our telephone answering service & call handling service. This means personalised call management by a team of at least 3 receptionists, who know who you are. They receive the calls and connect them to you, simply as if they were in your office.
If you are unavailable or just don't want to take the call, they will take a message, assuring the caller that you value their call and that you will call back. So, your clients are happy because they have spoken with a real person and you are happy because your clients are satisfied that their call is being dealt with!
Telephone Answering Service Benefits
- Calls are answered in your business or practice name
- Calls are announced to you before being transferred
- Messages relayed by Email or SMS text or both immediately after each call
- Friendly, experienced, professional virtual receptionists
- Regular callers get to know "your" receptionists and "your" receptionists know your regular callers
- Receptionists are trained to convey the impression that they work for you
- Attend important meetings with your whole team, safe in the knowledge that your calls are handled
- No mobiles ringing during important meetings
- All receptionists are in the UK, near you!
- Your account manager discusses your needs with you and briefs the receptionists